Reflection

Reflection 1: My Prospective sheer 1: gentle Slide Slide 2: My settings In the following notes and be slides I depart be discussing a focus fault I do and what the repercussions of my actions were based on the decisions I made. I will in any case be discussing what I learned from my experience. The location of my bad management decision occurred in Tampa International Airport (Tampa FL). I feat for Delta Air Lines at the departure gates. It was regular business Monday and regrettably a bran-new York flight got returned to the gates due to robotic problems. All riders were de savorlessd and lined up at the gates for in store(predicate) accommodations. Slide 3: My plans I was very new in the company and did not learn a lot of experience to the highest degree operational plans. I did not have plenteous time for job synopsis and had to start conveying with passengers as the rest of my team. Slide 4: My inner thoughts, feelings, desires My first passenge r was a med solelyion member with the highest positioning in the company. Those types of passengers commonly have a lot of expectations. They fine much know everything about company and understand diverse situations. unfortunately that was not my case.

As soon as I said that plane is going to be delayed for another(prenominal) hour and at that place is nothing we could do about it, the passenger started to scream at me. I tried to explain about it, but it looked kindred apology was not accepted. I sincerely needed to countenance other passengers also so I thought that the trump out thing to do is ignore the passenger that was com plaining. He was really mad and frustrate s! aying that this was not right situation towards work and passengers. At that point I wanted skillful walk extraneous and never come back to work again. But utilise positive reinforcement I overcame all the obstacles. Slide 5: My Actions I had to use the help of my supervisor. Unfortunately while my passenger was screaming and I was ignoring him we missed chance to birth him on next flight. It was not going...If you want to get a climb essay, order it on our website: BestEssayCheap.com

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